Troubleshooting
PROBLEM
Customers are unable to make reservations due to a popup displaying an 'Invalid nonce' message.
OPTIONS
- The issue might arise from caching the page containing the reservation form. The plugin generates a nonce value essential for form submission. Caching can disrupt this process. To resolve this, simply disable caching specifically for that page.
PROBLEM
The dashboard shows a message 'Cannot load the config file'.
OPTIONS
- Verify that you have SSL installed.
PROBLEM
Unable to enter the system, email not recognized, and I am an administrator. Constantly redirected to the login page without access to the dashboard.
OPTIONS
- Check if you have an account associated with that email. If not, create a new user account from within the dashboard. Link it to the WordPress user with the corresponding email and assign it to a restaurant.
- If the tables were not created properly, it might be causing issues with user generation. Update your DB mysqli to a recent version. Note that version 5.7 is incompatible with the SQL command REFERENCE.
PROBLEM
No access to any restaurant.
OPTIONS
- Make sure you have been assigned a restaurant.
- Request the restaurant manager to grant you access.
PROBLEM
The widget overlaps with my menu.
OPTIONS
- The widget's z-index has a high priority to ensure it is displayed on top of the page and not hidden by other components. Modify the z-index using CSS to resolve the issue.
PROBLEM
Always receiving a "no availability" message.
OPTIONS
- Please review your Shifts settings. It is possible that you have added too many restrictions, resulting in no available slots.
- Additionally, ensure that the reservation duration fits within the specified time range of your slots. For example, if you have defined a slot from 10:00 AM to 11:30 AM and set a reservation duration of 2 hours, there will be no available slots. The reservation should end before the specified end time of your shift.
- Please ensure that the opening time and closing time are correctly configured in your shift settings. If you set the opening time for online reservations at 4:00 PM, and your reservations are available from 8:00 PM to 11:00 PM, while also specifying a closure time of 6 hours before, it creates conflicting rules. The opening time of 4:00 PM and the closure time of 2:00 PM are incompatible, making it impossible to make a reservation within that time frame.
- Please verify that you haven't closed too many days using the "Closed Days" setting. This setting is intended for closing all shifts and events at once, rather than configuring specific available days for shifts. Within each shift, there is an option to skip specific days, allowing you to customize the availability according to your needs.