Google Review Feature Guide
The Google Review feature lets you invite customers to leave public feedback directly on your Google Review page, helping boost your online presence and build trust with new clients.
How to Enable the Google Review Feature
- Go to Settings -> Google Review: From here, you can toggle on the feature to allow redirection of satisfied customers to your Google Review page.
How It Works
Once activated, the system will automatically prompt customers to leave a review based on their satisfaction rating. If a customer rates their experience above a specified star threshold, they’ll be directed to leave a positive review on Google. This automation makes it easy to gather public feedback and boost positive reviews.
Benefits of Using Google Review Redirection
- Increase Positive Google Reviews: More positive reviews help build credibility and attract new customers.
- Enhance Local SEO Ranking: Positive reviews on Google can improve your search engine visibility, helping your business stand out locally.
- Build Trust: Seeing recent positive reviews fosters confidence in potential customers.
- Filter Feedback by Satisfaction: Automatically encourages satisfied customers to leave feedback, while internal feedback is reserved for areas needing improvement.
Customer View Example
Here’s how the Google Review prompt appears for customers on the booking view page:
Example Animation
This animation demonstrates how the Google Review feature works within the booking flow, showing customers how to leave a review when prompted:
By integrating this feature, you’re encouraging satisfied customers to share their positive experiences publicly, while also gathering valuable feedback to improve your service.