Dynamic Shift Management System

Flexible Shifts: Tailored Scheduling for Your Restaurant

Alex Reservations offers a highly flexible shift management system, allowing you to customize every aspect of your restaurant's schedule. From weekday lunches to weekend dinners or special events, you can define shifts to match your exact operational needs.

Customizable Shifts for Every Scenario

• Weekday and Weekend Shifts: Create distinct schedules for weekdays and weekends, adapting to customer demand and optimizing operations.
• Lunch and Dinner Slots: Define separate shifts for lunch and dinner services, or any other time-specific event.
• Special Requirements: Configure shifts for private events, holidays, or any unique circumstances.

Configurable Booking Rules

• Capacity or Table-Based Reservations:
  • Limit reservations by the total number of available seats.
  • Alternatively, let the system allocate specific tables automatically based on availability.
• Time and Duration Settings:
  • Specify the time range for each shift.
  • Adjust reservation durations based on the party size to optimize table turnover and maximize efficiency.

Manage Reservation Status with Ease

• Pending or Confirmed Status: Choose whether reservations enter as Pending (requiring manual confirmation via the control panel) or as Confirmed.
• Advanced Pending Rules:
  • Set rules for how many reservations should be marked as pending.
  • Define pending status based on the number of guests, specific days, or times.
  • Automatically confirm other reservations that don't meet the pending criteria.

Payment and Cancellation Options

• Payment Requirements:
  • Enable payments for specific shifts, ensuring reservations are secured for high-demand time slots.
  • Set deposit amounts based on the shift or party size.
• Online Cancellations: Allow customers to cancel their reservations directly online, saving your staff time.
• Online Modifications: Give customers the flexibility to update their bookings online, improving convenience and reducing no-shows.

Reconfirmation and Personalized Experiences

• Customer Reconfirmation: Ask customers to reconfirm their attendance, helping you plan better and avoid last-minute no-shows.
• Area and Table Selection: Customize shifts to allow customers to select their preferred area (e.g., patio, dining room) or even choose a specific table directly from the floor plan.

Key Benefits of Flexible Shifts

1. Improved Operational Control: Adapt shifts to match customer demand and streamline operations.
2. Increased Efficiency: Automate table assignments, manage rotation times, and optimize seat usage.
3. Enhanced Customer Experience: Provide options for cancellations, modifications, and table preferences, creating a tailored booking journey.
4. Boosted Revenue: Secure reservations with payment requirements during peak times or high-demand events.
5. Reduced No-Shows: Encourage reconfirmation to maintain accurate bookings.