Comprehensive Reservation History Tracking

Booking History: Full Transparency and Accountability

With Alex Reservations, every action taken on a booking is stored, creating a complete history of changes and ensuring a clear record for both clients and staff. This feature eliminates misunderstandings and helps maintain trust and accountability.

Comprehensive Action Tracking

For each reservation, the system logs all actions performed, whether by the client or the restaurant staff. Here's what is recorded:

Client Actions

• Create a reservation: Logs the details of the original booking.
• Cancel a reservation: Tracks when and why a booking was canceled by the client.
• Modify a reservation: Records changes such as time, date, or number of guests made by the client.
• Reconfirm a reservation: Notes when the client confirms their intent to keep the reservation.

Staff Actions

• Status Changes: Tracks updates to reservation statuses, such as "confirmed," "cancelled," or "pending payment."
• Reservation Modifications: Records edits to booking details like date, time, table assignments, or guest numbers.
• Problem Assignments: Logs notes or actions taken to resolve issues related to the reservation.

Why This Matters

• Avoid Misunderstandings: A clear log of who made changes, when, and why helps avoid disputes between staff and customers.
• Enhanced Accountability: Knowing that actions are recorded ensures that everyone follows proper procedures.
• Operational Insights: Analyze trends or common issues by reviewing historical data on bookings.

Personalized Access for Staff

To ensure proper tracking and security:

• Individual Access: Each staff member should have their own personalized login to the control panel. This helps identify who performed each action on a reservation.
• Custom Permissions: Assign specific permissions to users. For example:
  • Some staff may only view reservations without the ability to modify them.
  • Others, such as managers, can be granted full control to edit or reassign bookings.

Key Benefits of Booking History

1. Clear Records: Always know who made changes and when.
2. Conflict Resolution: Quickly resolve disputes with a detailed log of all actions.
3. Improved Security: By assigning personalized logins and permissions, you can ensure that sensitive information is protected and changes are accountable.

Boost Efficiency and Accountability
Alex Reservations’ booking history feature is designed to provide full transparency and control over your reservations. Equip your team with the tools they need to work efficiently, while ensuring a seamless experience for your customers.