Widget messages
When a customer submits a new booking request, they will be greeted with a final message. This message can vary depending on whether their booking is pending or confirmed:
Pending Booking Message: Notifies the customer that their booking request is awaiting confirmation.
Confirmed Booking Message: Informs the customer that their booking request has been confirmed.
These messages are customizable through Settings -> Widget -> Messages.
![](https://alexreservations.s3.amazonaws.com/documents/widget/11-widget.png)
Additionally, it's possible to tailor these messages for specific shifts or events. To do this, navigate to the desired shift's settings and select 'Form'.
![](https://alexreservations.s3.amazonaws.com/documents/widget/alex-reservations-shift-custom-messages-1.webp)
Here, you'll find options to display the duration of the booking and customize the pending/confirmed messages.
![](https://alexreservations.s3.amazonaws.com/documents/widget/alex-reservations-shift-custom-messages-2.webp)
A global setting in the widget also allows you to choose whether to display the duration of reservations across the board.
![](https://alexreservations.s3.amazonaws.com/documents/widget/alex-reservations-shift-custom-messages-0.webp)
The visibility of the reservation duration and the override of messages by shift settings are determined by these configurations.
![](https://alexreservations.s3.amazonaws.com/documents/widget/alex-reservations-shift-custom-messages-3.webp)