Seamless Reservation Experience

The Reservation Flow with Alex Reservations

The reservation flow in Alex Reservations is designed to ensure a seamless experience for both customers and restaurant administrators. Below is a detailed explanation of the typical reservation process:

1. Online Booking by the Customer

• The customer accesses the online reservation form and fills in the required details to make a booking.

2. Reservation Received

• Depending on the restaurant’s settings, the reservation is received as either Pending or Confirmed.
• An automated email is sent to the customer to notify them of the status of their booking.

3. Notification to the Administrator

• The restaurant administrator also receives an email notification informing them of the new reservation.
• This email includes options for the administrator to directly confirm or reject the reservation, streamlining the management process.

4. Customer Access to Their Reservation

• The email sent to the customer includes a unique link that allows them to:
  • Modify their reservation details.
  • Cancel the reservation if needed.
  • Reconfirm the reservation, if requested.

• When canceling, the customer is prompted to provide a reason:

5. Reservation Reminders

• The system can automatically send one or multiple reminders to the customer before the reservation date.
• These reminders help ensure that the customer is informed and prepared for their visit.

6. Requesting Reconfirmation

• In specific cases, the customer may be asked to reconfirm their reservation.
• This can be done through the same link provided in the email, where they will find a dedicated "Reconfirm" button.

7. Status Update in the Control Panel

• Once the customer reconfirms their reservation, its status is updated to Reconfirmed in the administrator’s control panel.
• This provides the restaurant with a clear and up-to-date overview of all confirmed reservations.

Benefits of This Reservation Flow

1. Streamlined Communication:

   • Customers and administrators are kept informed at every stage of the reservation process.

2. Enhanced Customer Flexibility:

   • Customers can easily manage their reservations through the provided link.

3. Reduced No-Shows:

   • Reminders and reconfirmation requests ensure better attendance rates.

4. Efficient Management:

   • Administrators have real-time visibility of reservation statuses, making it easier to manage operations.