Turn WhatsApp into Your Restaurant's Reservation Channel

Most customers already use WhatsApp every day.

With WhatsApp Engine for Alex Reservations, your restaurant can automate confirmations, reminders, reconfirmations and even allow customers to book directly from WhatsApp.

Reduce no-shows, increase bookings and manage conversations with your guests — all from one dashboard.

Why WhatsApp Works Better Than Email

Traditional reservation systems rely heavily on email notifications.

The problem is that many customers never check their email before a reservation.

WhatsApp solves this.

Typical message open rates:

• WhatsApp: 90-98%
• SMS: 80-90%
• Email: 20-40%

Messages sent through WhatsApp are usually read within minutes, making it the ideal channel for reservation communication.

Reduce No-Shows Automatically

No-shows are one of the biggest sources of lost revenue for restaurants.

With WhatsApp Engine you can automatically send:

• Reservation confirmations
• Reminder messages
• Reconfirmation requests

When customers receive a reconfirmation request they can confirm or cancel instantly, allowing the restaurant to release tables if necessary.

This helps you:

• Reduce empty tables
• Improve table turnover
• Optimize restaurant capacity

Let Customers Book Directly from WhatsApp

Customers can start a reservation simply by sending a message to your restaurant's WhatsApp number.

The system replies automatically with a booking link that opens the reservation widget.

Typical flow:

1. Customer sends a WhatsApp message
2. The system replies automatically
3. Customer taps the booking link
4. Reservation is completed
5. Confirmation is sent via WhatsApp

Customers can complete the reservation without leaving WhatsApp, making the experience faster and easier.

Manage Conversations from One Dashboard

WhatsApp Engine includes a messaging dashboard where you can see and manage all conversations with customers.

From the dashboard you can:

• View incoming messages
• Reply to customers manually
• Switch between automation and manual replies
• See the history of each conversation
• Contact customers who already have reservations

This allows restaurants to keep all customer communication organized in one place.

Automation or Human Conversation

The system supports two different communication modes.

Bot Mode

Automatic responses handle routine communication such as:

• confirmations
• reminders
• reconfirmations
• booking links

This allows the restaurant to automate most messages.

Agent Mode

Staff can reply manually from the dashboard when needed.

Perfect for:

• special requests
• reservation changes
• customer questions

Turn WhatsApp into a Booking Channel

WhatsApp is not only useful for communication — it can also generate new reservations.

Restaurants can:

• Add a “Book via WhatsApp” button on their website
• Run Ads-to-WhatsApp campaigns
• Allow customers to start reservations through a conversation

In many cases this converts better than sending customers to a traditional booking form.

Fully Integrated with Your Reservation System

WhatsApp Engine works directly with Alex Reservations.

Every message is connected to your reservation system, allowing you to automatically send messages based on booking events.

Examples include:

• booking confirmations
• reminders
• reconfirmations
• cancellations
• follow-ups

All communication stays synchronized with your reservations.

A Better Way to Communicate with Your Guests

Restaurants that use WhatsApp for reservations often see:

• fewer no-shows
• faster communication with guests
• higher message engagement
• easier reservation management

WhatsApp Engine transforms WhatsApp from a simple messaging app into a powerful operational tool for your restaurant.

Start Using WhatsApp for Reservations

Activate the WhatsApp Engine inside Alex Reservations and start communicating with your guests where they already are.

Reduce no-shows, increase bookings and simplify your reservation communication.