No-Show Prevention

Cut no-shows down to almost zero

Combine smart reminders, WhatsApp reconfirmations and flexible payments to make sure every reservation actually shows up.

A timeline that protects every booking
Reservation timeline with reminders preventing no-shows PENDING New booking CONFIRMED Guest is coming

14-day free trial • No credit card required

Smart reminders

Reminders & reconfirmations at the right moment

Set up sequences of emails and SMS that go out at the exact times that work for your guests — 7 days before, 48 hours, 2 hours… each message can ask for an explicit reconfirmation.

  • Multiple reminders per booking, each at its own time
  • Customer one-click confirm or cancel from the email/SMS
  • Auto-cancel unconfirmed bookings to free the table
  • Templates per shift, event or restaurant
Reminder sequence
-7 days
Email · "We can't wait to see you"
-48h
Email · Reconfirmation requested
-24h
SMS · Confirm your booking
-2h
WhatsApp · See you at 21:00 ✓
Booking confirmed by guest
9:41
LA
La Trattoria
online
La Trattoria
Hi Maria! We've confirmed your table for 4 tomorrow at 9:00 PM ✓
19:42
Are we still on?
19:42
Confirmed! See you tomorrow 🙌
19:43
Message
WhatsApp reconfirmations

Reconfirm by WhatsApp — open rate 98%

Send the reconfirmation through WhatsApp instead of email and watch your no-shows drop. The guest replies with one tap and the booking status updates automatically.

98% open rate

WhatsApp messages are read within minutes — vs. ~21% for email.

One-tap confirm or cancel

Quick-reply buttons sync the booking instantly. No app needed.

Two-way conversation

Guests can request changes, ask questions or cancel — all logged in the booking.

Deposits & Payments

Charge a deposit when it makes sense

Nothing prevents no-shows like skin in the game. Configure smart payment rules: ask for a deposit per guest, only on weekends, only after a certain group size — whatever fits your venue.

Charge a deposit when it makes sense
Per-guest deposit, fixed amount or full pre-payment
Different rules per day of week, hour or shift
Charge later: store the card and bill only no-shows
Refunds, partial captures and pre-authorizations

Works with the leading payment gateways

S Stripe
P PayPal
R Redsys
M Mercado Pago
M Mollie
S Square
X Xendit
PayPal · Live booking

Live booking with PayPal payment

Watch the customer's full booking + payment flow in real time.

Live booking with PayPal payment

Stop losing money to empty tables

Try Alex Reservations free for 14 days. No credit card required.